BHSF is a market-leading not-for-profit health insurer that insures 400,000 people through 265,000 policies. Most of these help customers with their everyday health costs - things that do not come free or easy on the NHS - such as optical, dental, therapies, health consultations and much more. Also, BHSF has brought its not-for-profit philosophy to the marketing of other health-related products and HR services including absence management, employee assistance programmes, personal accident insurance, annual travel insurance and life insurance.
BHSF has a long history and its association with 30 client organisations can be traced back for 125 years or more - these include Cadbury's, Birmingham City Council and West Midlands Police. More recently, major employers have wanted nationwide service to their sites in different parts of the country; BHSF has grown with this need and has a nationwide team dealing with sales and support. Its 3,000 client organisations include some of the UK's biggest names - like Allied Carpets, Argos, Sainsbury's, General Motors and Homebase - along with many hundreds of SMEs and smaller businesses.
Being a not-for-profit organisation means that more value can be ploughed back into products. Having no-one to serve but its customers is a very powerful message. The quality theme carries through to its service standards. For instance, 475,000 claims are paid each year, and around 90% are paid within 2 days of being received.
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