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GCSE leaver? Chester-based roles at NFU Mutual


GCSE leaver? Chester-based roles at NFU Mutual

NFU Mutual is one of the UK’s leading general insurance and financial services companies. It has been meeting its customers’ needs for over 100 years. 

One of the reasons for its success is its dedication to outstanding customer service, and that's where you come in. How would you like to work at NFU Mutual's Chester office?

Whether you have recently received your GCSE results or have experience of working in a customer-facing role, you can join an established and experienced team that can support and develop your skills and knowledge.

Job Specification

As a Claims Handler you’ll have the freedom to make decisions and manage claims in the way that you think is best. From the moment you pick up the phone, you’ll make customers feel at ease, giving them the time, care and attention they deserve.

Being the first point of contact for NFU's members, you'll assess and manage claims right through to settlement.

By liaising with policy holders and branches as well as third parties, you'll build healthy working relationships to ensure objectives are delivered. 

As well as being involved in liability discussions, you'll also be responsible for making liability and policy cover decisions on behalf of the business and for communicating these decisions to all relevant parties.

If you're worried that you don't understand all the terminology, no problem. Take a look at this page

Person Specification

Having previously worked in a customer-facing role, you'll have excellent communication skills and sound judgement.

Qualifications/Other

Ideally you will have a minimum of 5 GCSEs at grade C or above including Maths and English Language. 

The salary range for this position is £17450 to £21000 per annum depending on experience. 

As a Mutual company that rewards its members, it also like to reward employees. You will be eligible for the company's annual Group Bonus Scheme which can be anything up to 10% of your base salary as well as other fantastic benefits, including 25 days' annual leave (+ Bank Holidays) and a competitive pension scheme.

So, if you like what you see, send in your application via this link. The deadline is currently Wednesday 13 September. 

Good luck!


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