Sam Keep CertCII, Centor Insurance and Risk Management
Trainee Insurance Broker I Assistant Claims Manager
What were you doing before this role?
I started out as a Trainee Insurance Broker. During a six-month induction programme I spent a month in each of the company's core broking divisions. At the end of my induction I settled within the claims department as a Junior Claims Handler. I decided to move into a City of London brokerage in 2006 to advance my career. I handled higher value commercial claims and took on more managerial responsibilities to advance to my current position as Assistant Claims Manager.
What do you do in a typical working day?
No two days are the same which is something I really value. There are core things I do daily such as managing staff workloads and handling a varied claims portfolio but on other occasions I may have client meetings and new business presentations. My role also involves co-ordinating client training days.
What is the most challenging part of your role?
Dealing with very large claims can be challenging, particularly where someone may have sustained extensive damage to their home or business.
What do you need to be successful in your role?
Excellent communication skills, good organisational ability, determination and ambition.
Have you taken any professional qualifications?
I have completed my CII Certificate in Insurance and am working towards my Diploma.
What have been your career highlights so far?
I was a finalist in the UK Broker awards category, Young Broker of the Year. My department was also a finalist at the same awards in the category, Claims Service of the Year
What are the main benefits of working in risk?
Variety - in a nutshell you are unlikely to find a more varied and interesting job.
Why did you choose a career in risk?
Like so many young people I did not consider a career in risk, but when I began working in it the benefits of having an enjoyable job became obvious. It is also a profession in which there are many opportunities to develop and expand your skills.
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