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After the to help

After the to help

As the severe weather continues across the UK, Gallagher Bassett's household claims team are busy helping customers with claims arising from storm and flood damage. Severe warnings remain in place across England and Wales as high tides are predicted to threaten coastal communities. Further inland, the risk is that rivers will rise still further and burst their banks.

In the final two months of 2013 Gallagher Bassett received around 3,000 storm and flood claims in addition to the normal intake of household claims. The initial view is that the majority of the claims they have received are 'low value' (below £5k).

The claims have mainly consisted of:

  • Backing up of drains – less than 1%
  • Coastal flood – less than 1%
  • Roof damage – 2%
  • Freezer contents claims (due to power failures) – 4%
  • Storm damage – 84%
  • Falling aerials – less than 1%
  • Falling trees – 5%
  • Flood 2%

In response to the surge of claims received by Gallagher Bassett they have taken the following steps to manage the extra intake:

  • Extended opening hours - for telephone calls over the festive period, including staying open on Christmas Eve until 8pm
  • Extended opening hours with pre-agreed clients including New Years Day, Saturday 4th  January and Sunday 5th January
  • Additional resource - over 20 temporary staff in place to help manage the high volume of calls
  • Issued an emergency advice bulletin to all customers faced with a storm related claim
  • Specialist 'surge team' in place to handle storm claims
  • Working closely with suppliers and adjusters to ensure alignment of communication and response to customers in need

Connie McCabe, Divisional Manager of Gallagher Bassett’s Household Division, commented:

"As the UK continues to experience severe weather, we are ready to help customers get back into their homes as quickly as possible following storm damage. Our property team have worked extremely hard over the festive period and we are constantly monitoring the situation ensuring our resource is appropriately aligned."

Find out more about Gallagher Bassett by clicking here.

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